Patient Experience & Front Desk Specialist

Talentify; New Jersey; On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to provide front desk support in outpatient settings. You will check in and register patients, collect copayments, verify insurance, and enter data into EMR while ensuring confidentiality and a positive patient experience.

You’ll coordinate scheduling, handle phone and email communications, distribute mail, support the office team, and assist with payments and paperwork.

Qualifications

• High School diploma or GED or equivalent experience.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Ability to navigate competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient computer skills including Microsoft Office and Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Greets patients and visitors promptly and courteously, supporting patient satisfaction.
• Manages check-in/check-out, collects copays, verifies insurance, and ensures necessary paperwork.
• Enters patient demographics accurately into EMR and supports scheduling workflows.
• Handles communications via EMR, phone, email, and other channels; escalates as needed.
• Distributes daily mail and prepares documents and reports as required.
• Maintains patient confidentiality and supports the team to deliver high-quality care.
• Assists with procedure instructions for patients and handles payments and deposits.
• Travels to cover other locations as needed and supports front-end operations.

Skills

Customer service

Multitasking

Time management

Communication skills

Microsoft Office

Google Suite

Travel

Education

High School diploma or GED

Associates Degree

EMR/EHR experience

Tools

EMR/EHR system

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to provide front desk support in outpatient settings. You will check in and register patients, collect copayments, verify insurance, and enter data into EMR while ensuring confidentiality and a positive patient experience.

You’ll coordinate scheduling, handle phone and email communications, distribute mail, support the office team, and assist with payments and paperwork.