Patient Experience Front Desk Specialist

Hackensack Meridian Health; Wall Township (NJ); On-site; USD 25,000 - 39,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in an ambulatory setting. You will support the team during check-in, scheduling, registration, and check-out, ensuring a smooth patient experience.

Candidates should have a High School diploma or GED and at least 1 year of customer service experience, with strong communication skills and proficiency in Microsoft Office or Google Suite.

Qualifications

• High School diploma or GED or equivalent.
• 1+ years experience in customer service.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient with Microsoft Office and/or Google Suite.

Responsibilities

• Handle front desk duties and patient check-in/check-out processes in ambulatory setting.
• Assist with scheduling, registration, and coordination of appointments.
• Provide support to care teams and respond to patient inquiries.
• Maintain orderly front desk and office workflow.
• Post-visit follow-up support for patient needs and concerns.

Skills

Customer service

Multitasking

Time management

Written and verbal communication

Travel to locations

Microsoft Office / Google Suite

Professional demeanor under pressure

Education

High School diploma or GED

Associates Degree (preferred)

Tools

EMR/EHR

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in an ambulatory setting. You will support the team during check-in, scheduling, registration, and check-out, ensuring a smooth patient experience.

Candidates should have a High School diploma or GED and at least 1 year of customer service experience, with strong communication skills and proficiency in Microsoft Office or Google Suite.