Outpatient Front Desk & Scheduling Specialist

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 29,000 - 36,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support front desk operations in the outpatient setting, ensuring smooth check-in, registration, scheduling and check-out while delivering excellent patient care and experience.

The role emphasizes customer service, EMR data entry, payment reconciliation, and coordination with practice staff across locations; travel to other offices may be required; strong communication and computer skills are essential.

Responsibilities

• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors.
• Manages patient check-in/check-out process and collects demographic information, copays and balances; verifies insurance eligibility.
• Ensures appropriate referrals and that necessary paperwork is completed; enters data into EMR; may download health data as required.
• Monitors the EMR system to support scheduling, cancellations and error reconciliation; escalates as needed.
• Receives and directs communications via EMR, phone, email, and other channels; resolves routine matters and escalates when needed.
• Reviews and distributes mail; prepares documents and files reports; maintains patient confidentiality.
• Prioritizes tasks and follows up with peers to deliver high-quality patient care; travels to other locations as required.
• Reconciles payments and maintains daily cash receipts; supports front-end operations and supplies management.

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support front desk operations in the outpatient setting, ensuring smooth check-in, registration, scheduling and check-out while delivering excellent patient care and experience.

The role emphasizes customer service, EMR data entry, payment reconciliation, and coordination with practice staff across locations; travel to other offices may be required; strong communication and computer skills are essential.