Patient Experience & Scheduling Specialist

Geode Health Inc.; Elmhurst (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

In-person/virtual visits

Benefits package

401k plan

Paid time off

Job summary

Geode Health is seeking a dedicated Practice Assistant for our Elmhurst, IL office to ensure smooth daily operations and outstanding patient experiences. You will be the first point of contact, handling front desk duties, scheduling, and coordination with providers and patients.

Role emphasizes accurate records, efficient workflows, and compassionate service. Ideal candidates have medical office experience and strong communication skills, with flexibility to handle in-person and virtual visits.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfortable learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Customer Service: Welcome patients and provide exceptional service. Respond to questions and requests via in-person, phone, text, email, and EMR (Athena).
• Schedule Management: Manage daily schedules, confirmations, cancellations and waitlists; support check-in/check-out.
• Office Coordination: Coordinate patient intake, referrals, authorizations, forms, and follow-up; maintain patient records.
• Collections: Collect payments, document co-pays and balances, and assist with financial options.
• Compliance & Safety: Maintain patient confidentiality and follow HIPAA and safety procedures.

Skills

Communication skills

Customer service

Computer skills

Time management

Education

Associate or Bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health is seeking a dedicated Practice Assistant for our Elmhurst, IL office to ensure smooth daily operations and outstanding patient experiences. You will be the first point of contact, handling front desk duties, scheduling, and coordination with providers and patients.

Role emphasizes accurate records, efficient workflows, and compassionate service. Ideal candidates have medical office experience and strong communication skills, with flexibility to handle in-person and virtual visits.