Patient Experience & Office Coordinator

Geode Health; West Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Geode Health in West Town, Illinois, is seeking a Practice Assistant to be the welcoming first point of contact for patients and to support both administrative and clinical operations in a fast-paced outpatient setting.

You will manage front-office tasks, assist providers, coordinate patient needs, handle scheduling, collect payments, maintain records, and help ensure a smooth patient experience aligned with Geode Health’s mission to make mental healthcare more accessible, affordable, and

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone – you will serve our existing patient population.
• A self-starter, go-getter. You excel at time management.
• Comfortable learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Manage front-office activities, appointment confirmations, cancellations, and waitlists.
• Support check-in/check-out and ensure patients are prepared for their visits.
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Support communication between patients, providers, and the practice team.
• Maintain accurate, secure patient records, and support efficient office workflows.
• Assist providers and clinical staff with administrative needs so they can remain focused on patient care.
• Support day-to-day clinical and administrative workflows to keep the practice running efficiently.
• Collect payment for services, document co-pays, coinsurance, outstanding balances, and other patient payments.

Job description

Geode Health in West Town, Illinois, is seeking a Practice Assistant to be the welcoming first point of contact for patients and to support both administrative and clinical operations in a fast-paced outpatient setting.

You will manage front-office tasks, assist providers, coordinate patient needs, handle scheduling, collect payments, maintain records, and help ensure a smooth patient experience aligned with Geode Health’s mission to make mental healthcare more accessible, affordable, and