Mental Health Front Office & Scheduling Specialist

Geode Health Inc.; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedule

In-person and virtual patient visits

Medical, dental and vision benefits

401k plan match

Paid vacation and holidays

Job summary

Geode Health is hiring a Practice Assistant for the Logan Square Chicago office to serve as the first point of contact, support both administrative and clinical operations, and help ensure smooth office workflow.

The ideal candidate will have 1+ year of medical office experience, strong communication, and the ability to manage schedules, check-ins, and patient records with Athena EMR. This role offers competitive compensation and robust benefits.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort answering the phone and serving our patient population.
• Self-starter, go-getter with strong time management.
• Comfort learning new technology platforms/systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Manage daily schedules, confirmations, cancellations, and waitlists.
• Coordinate patient intake, referrals, forms, and follow-up needs.
• Collect payments and document co-pays and balances.
• Maintain patient confidentiality and follow HIPAA and safety procedures.

Skills

Medical office experience

Customer service

Time management

Communication skills

Computer skills

Phone handling

Education

Associate or bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health is hiring a Practice Assistant for the Logan Square Chicago office to serve as the first point of contact, support both administrative and clinical operations, and help ensure smooth office workflow.

The ideal candidate will have 1+ year of medical office experience, strong communication, and the ability to manage schedules, check-ins, and patient records with Athena EMR. This role offers competitive compensation and robust benefits.