On-site Patient Experience & Office Coordinator

Geode Health; Chicago (IL); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedule

Medical, dental, vision benefits

401k matching

Paid vacation & holidays

Job summary

Geode Health in Chicago Logan Square is seeking a Practice Assistant to be the welcoming first point of contact and to support both front-office and clinical operations. You will help manage schedules, confirmations, referrals, and patient communications to ensure smooth, patient-centered care.

The role emphasizes accurate records, HIPAA compliance, and collaborative teamwork with providers and staff. On-site work with competitive benefits and growth opportunities are offered.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone — a firm expectation.

Responsibilities

• Serve as a welcoming and comforting first point of contact for patients and provide exceptional customer service.
• Manage daily schedules, appointment confirmations, cancellations, and waitlists; support check-in/check-out.
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Support collections by documenting co-pays, coinsurance, and outstanding balances.

Skills

Customer service

Time management

Communication

Teamwork

Education

Associate degree

Bachelor's degree

Tools

Athena EMR

Workday

Job description

Geode Health in Chicago Logan Square is seeking a Practice Assistant to be the welcoming first point of contact and to support both front-office and clinical operations. You will help manage schedules, confirmations, referrals, and patient communications to ensure smooth, patient-centered care.

The role emphasizes accurate records, HIPAA compliance, and collaborative teamwork with providers and staff. On-site work with competitive benefits and growth opportunities are offered.