Patient Experience Coordinator

Geode Health; Plano (TX); On-site; USD 34,000 - 43,000; Full time

Job summary

Geode Health is seeking a passionate Practice Assistant for our Plano office to keep front desk operations smooth, support patients, and help the office run efficiently in a fast-paced outpatient setting.

In this multi-skilled role you will manage scheduling, check-in/out, patient intake, referrals, authorizations, and billing support, while ensuring accurate records and a warm, patient-centered experience.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.

Responsibilities

• Front-desk management and patient greeting.
• Schedule management and confirmations; check-in/out.
• Coordinate patient intake, referrals, and authorizations.
• Billing support and collection of co-pays or balances.
• Maintain accurate and confidential patient records.

Skills

Medical office experience

Customer service

Communication

Time management

Phone etiquette

Organizational skills

EMR (Athena)

Education

Associate degree

Bachelor's degree

Tools

Athena EMR

Job description

Geode Health is seeking a passionate Practice Assistant for our Plano office to keep front desk operations smooth, support patients, and help the office run efficiently in a fast-paced outpatient setting.

In this multi-skilled role you will manage scheduling, check-in/out, patient intake, referrals, authorizations, and billing support, while ensuring accurate records and a warm, patient-centered experience.