Patient Experience & Scheduling Specialist

MedStar Health; Brandywine (MD); On-site; USD 26,000 - 44,000; Full time

Job summary

MedStar Health Ambulatory Services is seeking a friendly, professional front desk associate to greet patients, schedule appointments, collect co-pays, and update demographic and insurance information in a busy clinic or hospital setting.

This role supports efficient patient flow, handles time-of-service payments, prepares requisitions, and coordinates follow-up appointments, contributing to high-quality patient experiences.

Qualifications

• High School Diploma or GED required.
• Less than 1 year to 1 year experience providing high quality customer service in a health care setting is required.
• Preference given to candidates with IDX/GE Centricity experience.
• One year of relevant professional-level work experience may substitute for one year of education.

Responsibilities

• Contributes to the achievement of department goals and adheres to department policies, procedures, quality standards, and safety standards.
• Manages the intake of patients into the practice, screens for emergent conditions, registers and verifies insurance, and explains patient responsibility regarding payment for services and co-pays.
• Schedules appointments including follow up and referrals; completes requisitions for tests as applicable.
• Answers the telephone, provides telephone triage, and routes messages using available technology.
• Prepares and updates forms and records; scans and indexes to keep information flowing into the medical record.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Oral and written communication

Ability under pressure

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health Ambulatory Services is seeking a friendly, professional front desk associate to greet patients, schedule appointments, collect co-pays, and update demographic and insurance information in a busy clinic or hospital setting.

This role supports efficient patient flow, handles time-of-service payments, prepares requisitions, and coordinates follow-up appointments, contributing to high-quality patient experiences.