Patient Service Coordinator — Front Desk & Scheduling

MedStar Health’s Washington Hospital Center; Chevy Chase (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking an Ambulatory Services Associate to greet patients, register and schedule appointments, and handle at‑time‑of‑service payments with accuracy.

You will verify insurance, collect copays, and support efficient patient flow across practice areas, ensuring timely updates to demographics and test requisitions. This role requires strong communication and a calm, patient‑focused approach.

Qualifications

• High School Diploma or GED is required.
• Less than 1 year to 1 year of customer service experience in healthcare preferred.
• Knowledge of IDX/GE Centricity is preferred.
• CPR certification within 90 days is required and listed by department.

Responsibilities

• Greet patients in a courteous and professional manner and coordinate flow within the practice or department.
• Register patients, verify insurance, collect co-pays and explain patient financial responsibilities.
• Schedule appointments, including follow-ups and referrals, and prepare requisitions for tests as applicable.
• Answer phones, provide telephone triage, and route messages to appropriate staff.
• Prepare and update forms, reports, and records and ensure documentation flows into the medical record.
• Perform check-out duties, input charges, and confirm demographic and insurance information.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

High-pressure environment

Education

High School Diploma or GED

Job description

MedStar Health’s Washington Hospital Center is seeking an Ambulatory Services Associate to greet patients, register and schedule appointments, and handle at‑time‑of‑service payments with accuracy.

You will verify insurance, collect copays, and support efficient patient flow across practice areas, ensuring timely updates to demographics and test requisitions. This role requires strong communication and a calm, patient‑focused approach.