Patient Access & Scheduling Specialist

Umass-Memorial-Health-; Fitchburg (MA); On-site; USD 26,794 - 40,198; Full time

Job summary

UMass Memorial Health is seeking an administrative support professional to assist with front-desk duties in an ambulatory setting. You will greet patients, verify demographics and insurance information, and collect co-pays as needed, ensuring smooth patient flow.

The role supports scheduling across providers, handles calls, and directs requests to the appropriate team, while maintaining accuracy and professionalism in a fast-paced environment.

Qualifications

• Greets visitors and patients for scheduled and urgent appointments.
• Verifies patient demographics and insurance information.
• Collects co-payments when applicable.
• Obtains signatures for consent and insurance/billing info.

Responsibilities

• Assist with scheduling and coordinating appointments for multiple providers.
• Direct calls and messages; route to appropriate staff.
• Provide information and support to patients and families in a professional manner.

Skills

Customer service

Communication

Multitasking

Education

High School Diploma

Job description

UMass Memorial Health is seeking an administrative support professional to assist with front-desk duties in an ambulatory setting. You will greet patients, verify demographics and insurance information, and collect co-pays as needed, ensuring smooth patient flow.

The role supports scheduling across providers, handles calls, and directs requests to the appropriate team, while maintaining accuracy and professionalism in a fast-paced environment.