Patient Experience & Scheduling Specialist

MedStar Health; Annapolis (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Annapolis seeks a friendly, detail-oriented Front Desk/Patient Service Representative to greet patients and manage flow through the practice. You will register patients, collect co-pays, post payments, verify demographics and insurance, and coordinate follow-up appointments and test requisitions.

In this role you’ll schedule visits, handle phone triage, update records, and support a positive patient experience.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Less than 1 year to 1 year experience providing high quality customer service in a health care setting is required.
• Working knowledge of IDX/GE Centricity or similar systems preferred.

Responsibilities

• Greet patients and coordinate initial contact and flow.
• Schedule appointments and manage registration; collect co-pays and time-of-service payments.
• Update demographic and insurance information; verify coverage and patient responsibility.
• Provide follow-up appointments and requisitions for tests.
• Answer phone with triage and route messages as appropriate.
• Maintain patient records by scanning, indexing and updating information.
• Ensure timely checkout and accurate charges per policy.
• Support quality and service improvement initiatives and back up team members.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

High‑pressure environment

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Annapolis seeks a friendly, detail-oriented Front Desk/Patient Service Representative to greet patients and manage flow through the practice. You will register patients, collect co-pays, post payments, verify demographics and insurance, and coordinate follow-up appointments and test requisitions.

In this role you’ll schedule visits, handle phone triage, update records, and support a positive patient experience.