Patient Experience & Scheduling Coordinator

MedStar Health; North Bethesda (MD); On-site; USD 53,583,000 - 93,757,000; Full time

Job summary

MedStar Health seeks an efficient front desk professional to greet patients, manage intake, and coordinate appointment flow across a medical practice or department. You will verify insurance, collect co-pays, and assist with test requisitions while supporting a smooth patient experience.

Responsibilities include scheduling, message triage, and updating patient records. The role emphasizes accuracy, kindness, and teamwork in a fast-paced healthcare setting.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Good telephone etiquette.
• Knowledge of medical terminology and effective oral and written communication.

Responsibilities

• Greet patients and coordinate patient flow within the practice or department.
• Register patients, collect co-pays, and process time-of-service payments.
• Schedule appointments and manage test requisitions and follow-up requests.
• Answer phones, triage calls, and relay messages to appropriate staff.
• Update and maintain patient records and demographics.
• Ensure accurate charges and timely posting of payments.
• Support quality and service improvement initiatives.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Oral and written communication

High-pressure environment

Education

High School Diploma or GED

1 year substituted education

Job description

MedStar Health seeks an efficient front desk professional to greet patients, manage intake, and coordinate appointment flow across a medical practice or department. You will verify insurance, collect co-pays, and assist with test requisitions while supporting a smooth patient experience.

Responsibilities include scheduling, message triage, and updating patient records. The role emphasizes accuracy, kindness, and teamwork in a fast-paced healthcare setting.