Patient Experience Coordinator

MedStar Health; Brentwood (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Maryland is seeking a friendly patient access representative to greet patients, schedule appointments, collect co-pays, and process time-of-service payments. It is essential to maintain accuracy and courtesy in a fast-paced clinic environment.

You will verify insurance, update demographics, and support efficient patient flow across departments. Excellent communication and attention to detail are essential for a positive patient experience.

Qualifications

• High school diploma or GED required.
• Experience in a health care setting preferred.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Greets patients and acts as first point of contact.
• Schedules appointments and manages check-in/out.
• Collects co-payments and processes time-of-service payments.
• Verifies insurance and updates demographic and insurance information.
• Provides patients with follow-up appointments and test requisitions.

Skills

Interpersonal skills

Telephone etiquette

Medical terminology

Customer service

Education

High School Diploma

Tools

IDX/GE Centricity

Job description

MedStar Health in Maryland is seeking a friendly patient access representative to greet patients, schedule appointments, collect co-pays, and process time-of-service payments. It is essential to maintain accuracy and courtesy in a fast-paced clinic environment.

You will verify insurance, update demographics, and support efficient patient flow across departments. Excellent communication and attention to detail are essential for a positive patient experience.