Patient Experience & Scheduling Coordinator

MedStar Health; Frederick (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a front desk patient services representative to greet patients and coordinate efficient flow through the practice or department. Responsibilities include registering patients, collecting co-pays, updating insurance info, and scheduling tests and follow-ups.

This role requires strong customer service, knowledge of medical terminology, and ability to work under pressure. CPR certification is required within 90 days; prior experience with IDX/GE Centricity is preferred.

Qualifications

• High School Diploma or GED required; substitution with one year of relevant education allowed.
• Less than 1 year to 1 year of experience providing high-quality customer service in healthcare preferred.
• Working knowledge of IDX/GE Centricity business preferred.

Responsibilities

• Greet patients and coordinate intake, ensuring efficient patient flow through the practice or department.
• Register patients, collect co-pays, and process Time-of-Service payments; verify insurance and update demographics.
• Schedule appointments, follow-ups, and tests; prepare and process encounter forms and patient records.
• Answer phones, provide telephone triage, and route messages promptly to appropriate staff.
• Prepare forms and maintain accurate records; ensure timely data entry into the medical record system.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Prioritization under pressure

Education

High School Diploma or GED

Tools

IDX/GE Centricity familiarity

Job description

MedStar Health is seeking a front desk patient services representative to greet patients and coordinate efficient flow through the practice or department. Responsibilities include registering patients, collecting co-pays, updating insurance info, and scheduling tests and follow-ups.

This role requires strong customer service, knowledge of medical terminology, and ability to work under pressure. CPR certification is required within 90 days; prior experience with IDX/GE Centricity is preferred.