Patient Experience Coordinator - Front Desk & Scheduling

MedStar Health; California (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a front desk associate to greet patients, coordinate workflow, and manage scheduling and registrations in a busy clinic or department.

You will collect co-pays, process Time-of-Service payments, verify demographics and insurance, and provide follow-up appointments and test requisitions. Strong communication and organization are essential for delivering a positive patient experience.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Less than 1 year to 1 year experience in high quality customer service in a healthcare setting.
• Experience with computerized schedules, registration systems, and electronic records preferred.
• Working knowledge of IDX/GE Centricity is preferred.

Responsibilities

• Greet patients and coordinate patient flow.
• Take appointments, register patients, collect co-pays and process Time-of-Service payments.
• Update demographics and insurance information; provide follow-up appointments and requisitions for tests.
• Answer phones with triage and relay messages as needed.
• Prepare and file forms, reports, and records; keep patient information flowing in the medical record.
• Contact patients about missed appointments; track no-shows and update the system.
• Input charges at checkout and verify demographics/insurance information.
• Support organization initiatives and improvements to patient experience and new tech.
• Maintain neat front office and participate in meetings and committees.
• Adhere to high reliability organization principles and Just Culture.

Skills

Excellent interpersonal communication

Customer service skills

Telephone etiquette

Knowledge of medical terminology

Oral and written communication

High-pressure environment adaptability

IDX/GE Centricity

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a front desk associate to greet patients, coordinate workflow, and manage scheduling and registrations in a busy clinic or department.

You will collect co-pays, process Time-of-Service payments, verify demographics and insurance, and provide follow-up appointments and test requisitions. Strong communication and organization are essential for delivering a positive patient experience.