Patient Experience & Scheduling Specialist

MedStar Health; Colmar Manor (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a warmly professional front desk associate to greet patients and coordinate smooth patient flow within the practice. You will handle registrations, co-pays, and insurance verification while supporting test requisitions and appointment scheduling.

You will also manage telephone triage, answer inquiries, and ensure accurate demographic records, contributing to a positive patient experience in a busy clinical setting.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute one year of required work experience.
• Knowledge of medical terminology and effective communication skills are essential.
• Experience in a healthcare setting and familiarity with scheduling and registration systems is preferred.

Responsibilities

• Greet patients and coordinate efficient patient flow through the practice or department.
• Register patients, collect co-pays, verify insurance, and update demographic data.
• Schedule appointments and prepare test requisitions as needed.
• Answer phones, provide triage, and route messages appropriately.

Skills

Interpersonal skills

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

One year of relevant education substituted for one year of required work experience

Tools

IDX/GE Centricity

Scheduling software

Job description

MedStar Health is seeking a warmly professional front desk associate to greet patients and coordinate smooth patient flow within the practice. You will handle registrations, co-pays, and insurance verification while supporting test requisitions and appointment scheduling.

You will also manage telephone triage, answer inquiries, and ensure accurate demographic records, contributing to a positive patient experience in a busy clinical setting.