Patient Experience & Scheduling Specialist

MedStar Health; Olney (MD); On-site; USD 26,000 - 44,000; Full time

Job summary

MedStar Health is seeking a Front Desk Associate to greet patients and manage initial contact at the practice or department. You will verify insurance, collect co-pays, update demographics, and schedule follow-ups while guiding patients through the care journey.

In this role, you will help maintain smooth patient flow, process Time-of-Service payments, and assist with test requisitions. A courteous, detail-oriented communicator is essential to success in a fast-paced healthcare setting.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Requires knowledge of medical terminology and effective oral and written communication.
• Must possess the ability to perform in a high-pressure environment to organize and prioritize work.

Responsibilities

• Greet patients and coordinate efficient patient flow.
• Register patients, collect co-pays, and verify demographics/insurance.
• Schedule appointments and prepare test requisitions as applicable.
• Answer phones and provide appropriate triage and messaging.
• Maintain accurate patient records and ensure timely data entry.
• Support improvement initiatives and ensure a positive patient experience.

Skills

Interpersonal communication

Medical terminology

High-pressure environment

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a Front Desk Associate to greet patients and manage initial contact at the practice or department. You will verify insurance, collect co-pays, update demographics, and schedule follow-ups while guiding patients through the care journey.

In this role, you will help maintain smooth patient flow, process Time-of-Service payments, and assist with test requisitions. A courteous, detail-oriented communicator is essential to success in a fast-paced healthcare setting.