Patient Experience & Front Desk Coordinator

MedStar Health; Bethesda (MD); On-site; USD 26,000 - 44,000; Full time

Job summary

MedStar Health in Bethesda, MD seeks a front desk receptionist to warmly greet patients, manage check-in/out, and coordinate seamless patient flow across the department. You will verify insurance, collect payments, and schedule appointments and tests with attention to accuracy and service quality.

The role requires excellent communication, ability to work under pressure, and proficiency with scheduling systems and EMR.

Qualifications

• Experience with patient check-in/check-out and updating demographic and insurance information.
• Familiarity with scheduling systems and electronic health records is preferred.
• Ability to collect co-pays and process time-of-service payments accurately.

Responsibilities

• Greet patients and coordinate efficient patient flow in the practice or department.
• Register patients, collect co-pays, and process time-of-service payments.
• Schedule appointments, follow-ups, and referrals as needed.

Skills

Customer service

Interpersonal communication

Telephone etiquette

Medical terminology

High-pressure environment

Scheduling & registration systems

IDX/GE Centricity

Education

High School Diploma or GED

CPR Certification (AHA/Red Cross)

Job description

MedStar Health in Bethesda, MD seeks a front desk receptionist to warmly greet patients, manage check-in/out, and coordinate seamless patient flow across the department. You will verify insurance, collect payments, and schedule appointments and tests with attention to accuracy and service quality.

The role requires excellent communication, ability to work under pressure, and proficiency with scheduling systems and EMR.