Patient Experience Coordinator

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 28,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking an Administrative Assistant/Patient Services role responsible for greeting patients, registering information, scheduling appointments, and handling payments. The position emphasizes accuracy in insurance checks, co-pays, and updating patient records, while contributing to a smooth patient flow and high-quality care.

The candidate should possess strong communication and organizational skills, experience in healthcare settings preferred, and

Qualifications

• High School Diploma or GED required.
• One year of relevant education may be substituted for one year of required work experience.
• Preference given to candidates with healthcare setting experience and familiarity with computerized schedules and electronic records.

Responsibilities

• Greet patients and coordinate efficient patient flow through the practice or department.
• Register patients, verify insurance, collect co-pays and process Time-of-Service payments.
• Schedule appointments including follow-up and referrals; prepare test requisitions as applicable.
• Answer phones, provide triage and disseminate messages accurately.
• Update, scan and index patient records to ensure information flows to the medical record.
• Maintain neat, welcoming reception areas and support team with patient experience.

Skills

Customer service

Telephone etiquette

Interpersonal communication

Education

High School Diploma or GED

Job description

MedStar Health’s Washington Hospital Center is seeking an Administrative Assistant/Patient Services role responsible for greeting patients, registering information, scheduling appointments, and handling payments. The position emphasizes accuracy in insurance checks, co-pays, and updating patient records, while contributing to a smooth patient flow and high-quality care.

The candidate should possess strong communication and organizational skills, experience in healthcare settings preferred, and