Patient Experience Coordinator

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking an Administrative Assistant in a medical setting to greet patients, register visits, collect payments and manage schedules. The role emphasizes accurate data entry, insurance verification, and seamless patient flow to support clinicians and improve the patient experience.

Strong communication, customer service, and knowledge of medical terminology are essential; CPR certification may be required within 90 days depending on department.

Qualifications

• High School Diploma or GED required; one year of related education may substitute for one year of work experience.
• Experience in customer service, preferably in a health care setting.
• Familiarity with scheduling and electronic records is a plus.
• CPR certification required within 90 days; may vary by department.

Responsibilities

• Greet patients and coordinate efficient patient flow in the practice or department.
• Register patients, verify insurance, collect co-pays, and update demographic information.
• Schedule appointments, prepare test requisitions, and handle time-of-service payments.
• Answer phones, provide triage, and relay messages using available systems.
• Maintain accurate records and support quality improvement initiatives.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology knowledge

Education

High School Diploma or GED

One year of related education may substitute for one year of work experience

Job description

MedStar Health is seeking an Administrative Assistant in a medical setting to greet patients, register visits, collect payments and manage schedules. The role emphasizes accurate data entry, insurance verification, and seamless patient flow to support clinicians and improve the patient experience.

Strong communication, customer service, and knowledge of medical terminology are essential; CPR certification may be required within 90 days depending on department.