Patient Experience & Scheduling Coordinator

MedStar Health’s Washington Hospital Center; Frederick (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is hiring a front desk associate to greet patients, coordinate efficient flow, and handle registrations and payments. You will collect co-pays, process time-of-service payments, and keep demographics and insurance data up to date while arranging follow-up appointments and test requisitions.

The role requires excellent interpersonal and communication skills, a solid understanding of medical terminology, and the ability to stay organized in a

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and effective communication.
• Ability to work under pressure and prioritize tasks for multiple providers.

Responsibilities

• Greets patients in a courteous, professional manner and serves as the initial contact.
• Coordinates patient flow through the practice or department.
• Registers patients, collects co-payments and handles TOS payments.
• Updates demographic and insurance information and provides follow-up appointments and test requisitions.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Oral and written communication

Education

High School Diploma or GED

One year of relevant education may be substituted for one year of required work experience

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center is hiring a front desk associate to greet patients, coordinate efficient flow, and handle registrations and payments. You will collect co-pays, process time-of-service payments, and keep demographics and insurance data up to date while arranging follow-up appointments and test requisitions.

The role requires excellent interpersonal and communication skills, a solid understanding of medical terminology, and the ability to stay organized in a