Patient Experience & Scheduling Coordinator

MedStar Health; Hollywood (MD); On-site; USD 26,174 - 45,460; Full time

Job summary

MedStar Health in Hollywood, MD, seeks a friendly front desk coordinator to greet patients and manage intake. You will register patients, verify insurance, collect co-pays, schedule appointments, and provide test requisitions while maintaining accurate records.

You will work in a busy clinical setting, emphasizing teamwork, clear communication, and patient-centered service to ensure smooth flow and a positive experience for every patient.

Qualifications

• 1 year or less of relevant experience in a health care setting; strong customer service focus
• Experience with computerized scheduling/registration systems preferred
• Knowledge of medical terminology and patient privacy requirements
• Ability to explain patient financial responsibilities and assist with co-pays

Responsibilities

• Greet patients and serve as initial contact; register patients and verify insurance
• Schedule appointments, follow-ups, and referrals; prepare test requisitions as needed
• Answer calls, triage and route messages; maintain accurate patient records
• Process check-out, collect co-pays, and post time-of-service payments
• Maintain front desk and reception area appearance; support department initiatives
• Collaborate with clinical staff to ensure smooth patient flow

Skills

Customer service

Interpersonal communication

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Hollywood, MD, seeks a friendly front desk coordinator to greet patients and manage intake. You will register patients, verify insurance, collect co-pays, schedule appointments, and provide test requisitions while maintaining accurate records.

You will work in a busy clinical setting, emphasizing teamwork, clear communication, and patient-centered service to ensure smooth flow and a positive experience for every patient.