Patient Experience & Scheduling Coordinator

MedStar Health’s Washington Hospital Center; Brandywine (MD); On-site; USD 26,000 - 44,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking an Administrative Support specialist to serve as the first point of contact, greet patients, and coordinate flow within the department. The role includes registering patients, collecting co-pays, and processing Time-of-Service payments.

Responsibilities also cover scheduling appointments, disseminating messages, and ensuring accurate demographic and insurance information is kept up to date.

Qualifications

• High School Diploma or GED required; one year may substitute for one year of work experience.
• Experience: 0.5–1 year in high-quality customer service, preferably healthcare; scheduling and electronic records knowledge a plus.
• Proficiency with computerized scheduling and registration systems; IDX/GE Centricity experience preferred.

Responsibilities

• Greet patients and coordinate initial contact in the department.
• Register patients, verify insurance, collect co-pays and process Time-of-Service payments.
• Schedule appointments and prepare test requisitions.
• Support patient flow and provide backup to team as needed.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center is seeking an Administrative Support specialist to serve as the first point of contact, greet patients, and coordinate flow within the department. The role includes registering patients, collecting co-pays, and processing Time-of-Service payments.

Responsibilities also cover scheduling appointments, disseminating messages, and ensuring accurate demographic and insurance information is kept up to date.