Patient Experience & Scheduling Coordinator

VSP Vision; San Jose (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

VSP Vision is seeking a friendly front desk coordinator to welcome patients, manage check-in/out, and ensure smooth flow through the eye care experience. You will document patient information, handle payments, and coordinate appointments in a fast-paced clinic environment.

The role requires MS Office proficiency, strong communication, and the ability to work across departments to support a high-quality patient experience. This is an on-site position at our San Jose, CA location.

Qualifications

• 1–2 years administrative experience, with at least 1 year in admin support
• Ability to multitask in a fast-paced environment
• Proficient in MS Office and basic computer skills
• Strong verbal communication to handle inquiries and prioritize tasks
• Effective written communication to document situations and confirmations
• Excellent interpersonal skills and ability to build rapport
• Ability to identify customer needs through questioning and listening
• Proven problem-solving and decision-making abilities
• Ability to maintain discretion and confidentiality in handling information
• Familiarity with remote/hybrid work expectations within the VSP environment

Responsibilities

• Greet patients warmly and manage check-in and check-out processes
• Document patient information, update records, and handle payments
• Answer and triage inquiries via phone, email, and fax
• Maintain organized patient records with confidentiality
• Coordinate scheduling and prepare charts for appointments
• Perform routine administrative tasks and prepare reports
• Keep the front desk organized and accessible
• Collaborate with staff across departments as needed

Skills

Customer service

Multitasking

MS Office

Verbal communication

Written communication

Interpersonal skills

Questioning to identify needs

Problem solving

Discretion

Tools

MS Office

Job description

VSP Vision is seeking a friendly front desk coordinator to welcome patients, manage check-in/out, and ensure smooth flow through the eye care experience. You will document patient information, handle payments, and coordinate appointments in a fast-paced clinic environment.

The role requires MS Office proficiency, strong communication, and the ability to work across departments to support a high-quality patient experience. This is an on-site position at our San Jose, CA location.