Patient Experience Coordinator

VSP Vision; Carlsbad (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

VSP Vision in Carlsbad, CA is seeking a friendly and organized front desk assistant to welcome patients, manage check-in/check-out, and support the eye care team. You will document patient information, schedule appointments, handle payments, and maintain confidential records while delivering a high-quality patient experience in a fast-paced clinic.

The role requires 1–2 years admin experience and proficiency with MS Office; collaboration across staff and doctors is essential.

Qualifications

• 1–2 years of administrative experience, with at least one year providing administrative support.
• Ability to perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal and written communication to prioritize tasks and respond to inquiries.
• Excellent interpersonal and rapport-building skills.
• Ability to document customer situations clearly and professionally.
• Demonstrated problem-solving, negotiation, and decision-making abilities.

Responsibilities

• Greet patients and manage front desk check-in and check-out to ensure satisfaction.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via phone, email, and fax.
• Maintain confidential patient records and ensure security.
• Coordinate scheduling to maintain patient flow and prepare charts.
• Perform administrative tasks such as reports and information transmission.
• Keep an organized front desk and participate in cross-department projects as needed.

Skills

Administrative experience

Multi-tasking

Verbal communication

Written communication

Interpersonal skills

Phone etiquette

Customer service

Tools

MS Office

Job description

VSP Vision in Carlsbad, CA is seeking a friendly and organized front desk assistant to welcome patients, manage check-in/check-out, and support the eye care team. You will document patient information, schedule appointments, handle payments, and maintain confidential records while delivering a high-quality patient experience in a fast-paced clinic.

The role requires 1–2 years admin experience and proficiency with MS Office; collaboration across staff and doctors is essential.