Patient Experience & Front Desk Coordinator

ADP, Inc.; Sacramento (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

VSP Vision is seeking a dedicated front desk associate in Sacramento to deliver a high-quality patient experience. You will welcome patients, guide them through the eye care journey, and manage smooth patient flow from check-in to checkout.

Responsibilities include documenting patient information, handling payments, and coordinating scheduling while maintaining confidentiality and accuracy in records.

Qualifications

• One to two years of administrative experience.
• Able to multi-task in a fast-paced environment.
• Proficient with MS Office.

Responsibilities

• Warmly greet patients and manage check-in/check-out.
• Document patient information and collect payments.
• Answer and triage patient inquiries by phone, email, and fax.
• Maintain patient records with confidentiality.
• Schedule appointments and prepare charts.
• Perform administrative duties such as reports and releasing records.
• Keep front desk organized and organized entry area.
• Assist with special projects and cross-train in different departments.

Skills

Administrative experience

Multi-tasking

Verbal communication

Written communication

Interpersonal skills

Problem solving

Negotiation

Decision making

Active listening

Questioning skills

Tools

MS Office

Job description

VSP Vision is seeking a dedicated front desk associate in Sacramento to deliver a high-quality patient experience. You will welcome patients, guide them through the eye care journey, and manage smooth patient flow from check-in to checkout.

Responsibilities include documenting patient information, handling payments, and coordinating scheduling while maintaining confidentiality and accuracy in records.