Patient Experience Coordinator

Automatic Data Processing, Inc.; Carlsbad (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

VSP Vision in Carlsbad, CA is seeking a full-time front desk/administrative specialist to deliver a high-quality patient experience and manage check-in/out, scheduling, and records documentation.

In this on-site role, you will greet patients, coordinate appointments, process payments, and collaborate with staff to maintain accurate files and a smooth patient flow throughout the eye care journey. Prior office experience and MS Office skills are preferred.

Qualifications

• Typically has one to two years of administrative experience.
• Demonstrated ability to perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal and written communication skills.
• Excellent interpersonal and rapport-building skills.

Responsibilities

• Greet patients and manage check-in and check-out processes.
• Document patient information, update records, and collect payments.
• Answer and triage patient inquiries via phone, email, and fax.
• Maintain patient records with confidentiality and accuracy.
• Coordinate scheduling and prepare charts for appointments.
• Perform confidential administrative duties and reports.
• Keep the front desk organized and support cross-department projects.

Skills

Administrative experience

MS Office

Communication skills

Customer service

Tools

MS Office Suite

Job description

VSP Vision in Carlsbad, CA is seeking a full-time front desk/administrative specialist to deliver a high-quality patient experience and manage check-in/out, scheduling, and records documentation.

In this on-site role, you will greet patients, coordinate appointments, process payments, and collaborate with staff to maintain accurate files and a smooth patient flow throughout the eye care journey. Prior office experience and MS Office skills are preferred.