Patient Experience Coordinator - Eye Care

VSP Vision; Folsom (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

VSP Vision is seeking a Patient Coordinator to deliver high-quality patient experiences by greeting patients, managing intake and checkout, and facilitating smooth transitions throughout the eye care journey.

The role requires strong administrative skills, accurate record-keeping, and the ability to coordinate scheduling while communicating effectively with patients, clinicians, and staff in a fast-paced environment.

Qualifications

• One to two years of administrative experience with at least one year providing administrative support.
• Ability to perform multiple tasks in a fast-paced environment.
• Working knowledge of MS Office package.
• Effective verbal communication to prioritize tasks and handle inquiries.
• Effective written communication to document customer situations and confirm agreements.

Responsibilities

• Greet patients warmly and manage check-in/check-out to ensure smooth flow.
• Document patient information, update records, and collect payments.
• Answer and triage inquiries via phone, email, and fax promptly.
• Maintain organized patient files with confidentiality and security.
• Schedule appointments to maintain patient flow and prepare charts for visits.
• Prepare reports, release records, and transmit information to outside agencies.
• Keep front desk organized and support cross-department collaboration.

Skills

Administrative experience

MS Office

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Customer service

Job description

VSP Vision is seeking a Patient Coordinator to deliver high-quality patient experiences by greeting patients, managing intake and checkout, and facilitating smooth transitions throughout the eye care journey.

The role requires strong administrative skills, accurate record-keeping, and the ability to coordinate scheduling while communicating effectively with patients, clinicians, and staff in a fast-paced environment.