Patient Experience & Scheduling Coordinator

MedStar Health; Olney (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking an attentive front desk professional to greet patients and coordinate intake at a medical practice. You will manage appointment scheduling, collect co-pays, process time-of-service payments, and update patient demographics and insurance details.

You’ll also handle test requisitions and follow-up appointments, contributing to a positive patient experience. The role requires strong customer service, effective communication, and the ability to work in a fast-paced

Qualifications

• High School Diploma or GED required.
• 1 year of relevant education may substitute for 1 year of required work experience.
• Less than 1 year to 1 year experience providing high quality customer service in healthcare preferred.
• Experience with IDX/GE Centricity preferred.

Responsibilities

• Greet patients and coordinate intake to ensure smooth flow.
• Schedule appointments and process payments including co-pays.
• Verify insurance and explain patient responsibility for services and payments.
• Update demographics and insurance information; prepare requisitions for tests as applicable.
• Maintain neat front desk area and support team with information and messaging.
• Assist in meeting department goals and participating in quality improvement efforts.

Skills

Interpersonal skills

Customer service

Phone etiquette

Medical terminology

Prioritization

Education

High School Diploma or GED

Job description

MedStar Health is seeking an attentive front desk professional to greet patients and coordinate intake at a medical practice. You will manage appointment scheduling, collect co-pays, process time-of-service payments, and update patient demographics and insurance details.

You’ll also handle test requisitions and follow-up appointments, contributing to a positive patient experience. The role requires strong customer service, effective communication, and the ability to work in a fast-paced