Patient Experience & Scheduling Coordinator

MedStar Health’s Washington Hospital Center; Clinton, Northern (MD, KY); Hybrid; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a front desk associate to greet patients, schedule appointments, collect copays, and process time-of-service payments. You will help manage patient flow and verify insurance while updating demographics and referrals for tests.

The role requires strong communication, high-quality customer service, and the ability to work in a fast-paced healthcare setting. CPR certification within 90 days is required.

Qualifications

• High School diploma or GED required.
• 1 year of relevant customer service experience preferred.
• Healthcare setting experience preferred and knowledge of scheduling systems.
• CPR certification required within 90 days.

Responsibilities

• Greet patients courteously and professionally and coordinate patient flow.
• Manage intake: screen for emergent conditions, verify insurance, collect copayments.
• Schedule appointments and prepare test requisitions; update demographics/insurance.
• Answer phones, provide triage, and route messages to appropriate staff.
• Maintain accurate records, scan/index documents, and ensure timely data entry.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center is seeking a front desk associate to greet patients, schedule appointments, collect copays, and process time-of-service payments. You will help manage patient flow and verify insurance while updating demographics and referrals for tests.

The role requires strong communication, high-quality customer service, and the ability to work in a fast-paced healthcare setting. CPR certification within 90 days is required.