Patient Experience Coordinator

MedStar Health; Rosedale (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health seeks a friendly, patient-focused front desk associate to greet patients, manage arrivals, and coordinate efficient flow through the department. You will verify insurance, collect co-pays, register visits, and post time-of-service payments while updating demographics.

The role requires excellent communication, high customer service standards, and the ability to multitask in a busy healthcare environment.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Less than 1 year to 1 year experience providing high quality customer service in health care setting; familiarity with scheduling/registration systems preferred.
• Knowledge of IDX/GE Centricity preferred.

Responsibilities

• Greet patients and coordinate efficient flow through the department.
• Register patients, collect co-pays, and process Time-of-Service payments.
• Update demographic and insurance information; schedule follow-ups and tests.
• Answer phones, provide triage, and route messages appropriately.

Skills

Interpersonal

Customer service

Telephone etiquette

Medical terminology

Prioritization

Education

High School Diploma

GED acceptable

Tools

IDX/GE Centricity

Job description

MedStar Health seeks a friendly, patient-focused front desk associate to greet patients, manage arrivals, and coordinate efficient flow through the department. You will verify insurance, collect co-pays, register visits, and post time-of-service payments while updating demographics.

The role requires excellent communication, high customer service standards, and the ability to multitask in a busy healthcare environment.