Patient Services & Scheduling Specialist

MedStar Health; Clinton (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a front desk coordinator to greet patients, manage the check-in flow, collect co-pays, and process TOS payments. You will update demographic and insurance data and coordinate follow-up tests and appointments.

The role requires strong customer service, communication, and medical terminology skills to support a high-volume healthcare environment and ensure a positive patient experience.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may be substituted for one year of required work experience.
• Experience in customer service, preferably in health care, is preferred.

Responsibilities

• Greets patients in a courteous and professional manner and serves as the initial contact.
• Screens for emergent conditions and schedules, registers patients, and collects co-pays.
• Processes Time-of-Service payments and updates demographics and insurance information.
• Provides patients with follow-up appointments and test requisitions.
• Answers calls, triages telephone inquiries, and routes messages appropriately.
• Ensures accurate updating of patient records and supports patient flow throughout the day.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/Centricity

Job description

MedStar Health is seeking a front desk coordinator to greet patients, manage the check-in flow, collect co-pays, and process TOS payments. You will update demographic and insurance data and coordinate follow-up tests and appointments.

The role requires strong customer service, communication, and medical terminology skills to support a high-volume healthcare environment and ensure a positive patient experience.