Patient Experience Coordinator

MedStar Health; Bethesda (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Bethesda, MD is seeking an engaging front-desk professional to greet patients and help manage patient flow at the practice or department. You will register patients, collect co-pays, verify insurance, and coordinate timely appointments.

The role includes scheduling follow-ups, processing Time-of-Service payments, updating demographics and insurance information, and providing test requisitions as needed to support smooth operations.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Preference for candidates with healthcare customer service experience and familiarity with computerized scheduling and electronic records.

Responsibilities

• Greet patients and coordinate efficient patient flow.
• Register patients, verify insurance, and explain patient responsibility; collect co-pays.
• Schedule appointments and process Time-of-Service payments; assist with test requisitions.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Prioritization

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Bethesda, MD is seeking an engaging front-desk professional to greet patients and help manage patient flow at the practice or department. You will register patients, collect co-pays, verify insurance, and coordinate timely appointments.

The role includes scheduling follow-ups, processing Time-of-Service payments, updating demographics and insurance information, and providing test requisitions as needed to support smooth operations.