Patient Access & Scheduling Coordinator

MedStar Health; Leonardtown (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Leonardtown, MD is seeking a friendly front desk coordinator to greet patients, coordinate flow, register patients, collect co-pays, and process time‑of‑service payments. The role supports test requisitions and follow‑ups while maintaining accurate demographic and insurance data.

Primary duties include scheduling, updating charts, handling calls with triage, and ensuring timely charge entry.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of work experience.
• Experience in healthcare setting preferred.
• Experience using computerized schedules and electronic records preferred.

Responsibilities

• Contributes to department goals and adheres to policies and safety standards.
• Manages intake, registers patients, and explains patient responsibility for payments.
• Schedules appointments including follow ups and referrals.
• Answers phones, provides triage and disseminates messages.
• Prepares forms and enters data to keep patient records current.
• Contacts patients regarding missed appointments and tracks no-shows.
• Handles check-out procedures and time-of-service payments.
• Supports quality and service improvement initiatives.

Skills

Customer service

Communication

Telephone etiquette

Medical terminology

Prior healthcare experience

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Leonardtown, MD is seeking a friendly front desk coordinator to greet patients, coordinate flow, register patients, collect co-pays, and process time‑of‑service payments. The role supports test requisitions and follow‑ups while maintaining accurate demographic and insurance data.

Primary duties include scheduling, updating charts, handling calls with triage, and ensuring timely charge entry.