Patient Experience & Scheduling Coordinator

MedStar Health’s Washington Hospital Center; Leonardtown (MD); On-site; USD 25,000 - 44,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a courteous front-office professional to greet patients, register demographics and insurance details, collect co-pays, and assist with time-of-service payments. You will help route patients efficiently and maintain accurate records to support smooth clinic operations.

Responsibilities include scheduling visits and tests, updating patient data, answering calls with triage when needed, and aiding in ensuring a high-quality patient experience

Qualifications

• Excellent interpersonal and customer service skills with strong telephone etiquette.
• Knowledge of medical terminology and clear oral/written communication.
• Ability to perform under pressure and prioritize in a multi-provider environment.

Responsibilities

• Greets patients, registers information, and collects co-pays.
• Schedules and coordinates appointments and tests; processes time-of-service payments.
• Answers calls, triages, and distributes messages to appropriate staff.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Education

High School Diploma or GED

Job description

MedStar Health’s Washington Hospital Center is seeking a courteous front-office professional to greet patients, register demographics and insurance details, collect co-pays, and assist with time-of-service payments. You will help route patients efficiently and maintain accurate records to support smooth clinic operations.

Responsibilities include scheduling visits and tests, updating patient data, answering calls with triage when needed, and aiding in ensuring a high-quality patient experience