Patient Experience & Scheduling Coordinator

Hearing Life; Cherry Hill Township (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage — Short & Long

Free Life Insurance

Pet Insurance

Discounted hearing aids and products

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics and deliver exceptional patient experiences. You will support clinics nationwide, attract new patients, manage administrative tasks, and coordinate patient interactions to help hearing care patients hear better.

The role requires strong communication, organizational skills, and experience in fast-paced healthcare or customer-service settings, with attention to HIPAA standards and accurate insurance

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1–2 years in customer service, administrative, or healthcare-related role.

Responsibilities

• The Patient Care Coordinator supports clinics to achieve revenue goals and coordinates patient interactions.
• Welcome all patients and maintain a high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• Collect and verify medical insurance information for patients.
• Order and receive office supplies and process payments.
• Hearing aid supplies inventory management and HIPAA/compliance.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Time management

Technology literacy

Education

High school diploma or GED

College degree preferred

Tools

EMR systems

Scheduling software

Job description

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics and deliver exceptional patient experiences. You will support clinics nationwide, attract new patients, manage administrative tasks, and coordinate patient interactions to help hearing care patients hear better.

The role requires strong communication, organizational skills, and experience in fast-paced healthcare or customer-service settings, with attention to HIPAA standards and accurate insurance