Patient Experience Coordinator

Hear Wright, Inc; Cherry Hill Township (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance is VERY important to

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and \u

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics across the country. You will ensure a positive patient experience by welcoming patients, handling inquiries, and supporting clinic operations to meet revenue goals.

The role involves scheduling, processing patient information, verifying insurance, managing supplies, and maintaining HIPAA standards. We offer comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Interpersonal skills

Communication

Time management

Tech proficiency

Education

High school diploma or GED

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics across the country. You will ensure a positive patient experience by welcoming patients, handling inquiries, and supporting clinic operations to meet revenue goals.

The role involves scheduling, processing patient information, verifying insurance, managing supplies, and maintaining HIPAA standards. We offer comprehensive benefits and opportunities for growth.