Patient Care & Scheduling Specialist

Demant; Brookline (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

HearingLife is seeking a Patient Care Coordinator to serve as the face of our retail clinics nationwide. You will support clinic operations, attract new patients, and help provide an exceptional patient experience while assisting with revenue goals.

In this role you will handle calls, schedule appointments, verify insurance, manage supplies, and maintain HIPAA compliance. The position offers growth opportunities, onboarding, and benefits as listed.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1–2 years experience in customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Welcome patients and deliver high level customer service.
• Handle 50–75 inbound/outbound calls daily.
• Schedule and confirm patient appointments.
• Collect and verify insurance information.
• Manage office supplies and payments.
• Maintain HIPAA compliance and office cleanliness.

Skills

Interpersonal communication

Organizational skills

Time management

Technology proficiency

Education

High school diploma or GED

Tools

EMR systems

Scheduling software

Job description

HearingLife is seeking a Patient Care Coordinator to serve as the face of our retail clinics nationwide. You will support clinic operations, attract new patients, and help provide an exceptional patient experience while assisting with revenue goals.

In this role you will handle calls, schedule appointments, verify insurance, manage supplies, and maintain HIPAA compliance. The position offers growth opportunities, onboarding, and benefits as listed.