Patient Care & Scheduling Specialist

Hearing Life; Brookline (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Holidays

Medical benefits (vision/dental/HSA)

401K Match

Maternity leave

Disability insurance

Life Insurance

Pet Insurance

Hearing aid discounts

Career growth

Job summary

HearingLife is hiring a Patient Care Coordinator to act as the face of our retail clinics nationwide. You will support the clinic in achieving revenue goals by attracting new patients and coordinating administrative operations to ensure a positive patient experience.

Daily tasks include welcoming patients, managing 50-75 calls daily, scheduling appointments, processing payments, and maintaining HIPAA standards. Growth programs and benefits are offered.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1-2 years in customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

EMR software

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is hiring a Patient Care Coordinator to act as the face of our retail clinics nationwide. You will support the clinic in achieving revenue goals by attracting new patients and coordinating administrative operations to ensure a positive patient experience.

Daily tasks include welcoming patients, managing 50-75 calls daily, scheduling appointments, processing payments, and maintaining HIPAA standards. Growth programs and benefits are offered.