Patient Experience Coordinator - Clinic Front Desk

HearingLife; Milford, Northern (CT, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Discounted Hearing Aids

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a dedicated Patient Care Coordinator to act as the face of our retail clinics nationwide. You will support clinics to attract patients, manage administrative tasks, and coordinate patient interactions to ensure an excellent experience.

The role emphasizes strong communication, organizational skills, and proficiency with scheduling software and EMR systems. Join a growing team focused on compassionate hearing healthcare and patient access to care.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1–2 years of experience in a customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Technology proficiency

Education

High school diploma

GED acceptable

College degree preferred

Tools

Scheduling software

EMR systems

Office software

Job description

HearingLife is seeking a dedicated Patient Care Coordinator to act as the face of our retail clinics nationwide. You will support clinics to attract patients, manage administrative tasks, and coordinate patient interactions to ensure an excellent experience.

The role emphasizes strong communication, organizational skills, and proficiency with scheduling software and EMR systems. Join a growing team focused on compassionate hearing healthcare and patient access to care.