Patient Experience & Scheduling Specialist

Demant; Dennis (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics nationwide. You will drive a positive patient experience, support revenue goals, and coordinate patient interactions across administrative and operational tasks.

The role requires 1–2 years in customer service or healthcare, strong communication, and organizational skills. We offer comprehensive benefits and growth opportunities within HearingLife.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1–2 years of experience in customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills with attention to detail.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing; collect and verify insurance information.
• Ordering and receiving office supplies; payment processing.
• Hearing aid supplies inventory management; maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Interpersonal skills

Organizational skills

Multitasking

Technology literacy

Education

High school diploma or GED

College degree preferred

Tools

EMR systems

Scheduling software

Job description

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics nationwide. You will drive a positive patient experience, support revenue goals, and coordinate patient interactions across administrative and operational tasks.

The role requires 1–2 years in customer service or healthcare, strong communication, and organizational skills. We offer comprehensive benefits and growth opportunities within HearingLife.