Patient Care & Scheduling Specialist

HearingLife; Colorado Springs (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance is VERY important to

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is hiring a Patient Care Coordinator to be the face of our retail clinics nationwide. You will support clinic revenue goals by attracting new patients, coordinating patient interactions, and handling administrative tasks in a fast-paced environment.

Responsibilities include greeting patients, managing calls, scheduling, insurance verification, and HIPAA compliance. Growth programs and onboarding are provided to develop your career within HearingLife.

Qualifications

• Education and experience: High school diploma or GED required; college degree preferred.
• 1-2 years in customer service, administrative, or healthcare-related role.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound calls, 50-75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Tech proficiency

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is hiring a Patient Care Coordinator to be the face of our retail clinics nationwide. You will support clinic revenue goals by attracting new patients, coordinating patient interactions, and handling administrative tasks in a fast-paced environment.

Responsibilities include greeting patients, managing calls, scheduling, insurance verification, and HIPAA compliance. Growth programs and onboarding are provided to develop your career within HearingLife.