Patient Experience & Scheduling Coordinator

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Baltimore seeks a friendly, patient-facing front desk representative who greets visitors, manages check-in, verifies insurance, collects co-pays, and schedules follow-up tests. You will help maintain accurate demographics and ensure timely appointment flow while delivering courteous, professional service in a fast-paced medical setting.

Working across departments, you will support new technology adoption, cover for busy times, and coordinate test requisitions.

Qualifications

• High school diploma or GED required.
• One year of relevant education may be substituted for one year of required work experience.
• Experience in health care setting with high quality customer service preferred, including use of computerized schedules and electronic records.
• Working knowledge of IDX/Centricity systems preferred.

Responsibilities

• Contributes to department goals and adheres to policies, procedures, quality and safety standards.
• Manages patient intake, screens for emergent conditions, verifies insurance, and collects payments.
• Schedules appointments, follows up, and completes test requisitions as applicable.
• Answers telephones, provides triage, and prioritizes calls.
• Prepares and updates forms and records, scanning and indexing for patient records flow.
• Contacts patients about missed appointments and tracks no-shows.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Prioritization

Education

High School Diploma or GED

Education substitution

Tools

IDX/GE Centricity

Job description

MedStar Health in Baltimore seeks a friendly, patient-facing front desk representative who greets visitors, manages check-in, verifies insurance, collects co-pays, and schedules follow-up tests. You will help maintain accurate demographics and ensure timely appointment flow while delivering courteous, professional service in a fast-paced medical setting.

Working across departments, you will support new technology adoption, cover for busy times, and coordinate test requisitions.