Patient Services & Scheduling Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health is seeking an organized front desk associate to greet patients and coordinate smooth patient flow within a busy practice. You will handle registrations, insurance verification, and co-pay collection, ensuring accurate data and timely communications with care teams.

Responsibilities include appointment scheduling, test requisitions, and checkout processing, with emphasis on patient experience and compliance with policies and safety standards.

Qualifications

• High school diploma or GED required; relevant education may substitute for work experience.
• CPR certification required within 90 days; healthcare provider standards apply.
• Experience with front-desk scheduling and electronic records preferred.

Responsibilities

• Greet patients professionally, coordinate patient flow, and register demographics and insurance.
• Collect co-pays and post time-of-service payments; explain patient responsibilities.
• Schedule, follow-up, and referral appointments; prepare test requisitions as needed.
• Answer phones, provide triage, and relay messages to the team promptly.
• Update and file forms and records; scan and index documents to the medical record.
• Notify patients about missed appointments; track no-shows and update the system.
• Process patient charges at checkout; ensure timely entry of charges and data quality.
• Support new technology and improvement initiatives to enhance patient experience.
• Maintain a neat reception area and participate in meetings and quality teams.
• Adhere to high reliability and Just-Culture standards as part of daily duties.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Professional demeanor

Education

High School Diploma or GED

CPR certification (AHA/Red Cross)

Tools

IDX / GE Centricity

Job description

MedStar Health is seeking an organized front desk associate to greet patients and coordinate smooth patient flow within a busy practice. You will handle registrations, insurance verification, and co-pay collection, ensuring accurate data and timely communications with care teams.

Responsibilities include appointment scheduling, test requisitions, and checkout processing, with emphasis on patient experience and compliance with policies and safety standards.