Patient Experience & Scheduling Coordinator

MedStar Health; Rossville (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in the United States is seeking a friendly, professional front desk administrator to greet patients, coordinate patient flow, schedule appointments, collect co-pays, and process time-of-service payments. The role involves updating demographics and insurance data and facilitating follow-up tests and requisitions.

The candidate should have strong customer service, basic medical terminology knowledge, and the ability to work in a high-pressure environment while maintaining a positive

Qualifications

• Experience in health care customer service is preferred.
• Familiarity with computerized schedules and electronic records is a plus.

Responsibilities

• Contributes to department goals and adheres to policies and safety standards.
• Manages patient intake, verifies insurance and explains patient responsibilities.
• Schedules appointments and completes test requisitions.
• Answers phone and provides triage and message handling.
• Maintains records and scans information into medical records.
• Contacts patients about missed appointments and tracks no-shows.
• Handles patient checkout and updates demographic and insurance data.
• Supports new technology and patient experience improvement initiatives.
• Ensures optimal patient flow and effective communication with staff.
• Maintains neat front-office appearance and participates in meetings.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in the United States is seeking a friendly, professional front desk administrator to greet patients, coordinate patient flow, schedule appointments, collect co-pays, and process time-of-service payments. The role involves updating demographics and insurance data and facilitating follow-up tests and requisitions.

The candidate should have strong customer service, basic medical terminology knowledge, and the ability to work in a high-pressure environment while maintaining a positive