Patient Experience & Scheduling Coordinator

MedStar Health; Cherry Valley (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health seeks a patient-focused front desk coordinator to greet patients, register and schedule, and manage payments across the practice. You will ensure accurate patient information, process co-pays, and support test requisitions while maintaining smooth patient flow and high-quality service.

You will handle calls, triage inquiries, and assist in updating medical records, with a strong emphasis on customer service, teamwork, and professional appearance in a fast-paced health setting.

Qualifications

• Minimum education: high school diploma or GED with relevant healthcare front desk exposure.
• Experience in patient reception and/or scheduling is preferred.
• CPR certification may be required depending on department.

Responsibilities

• Greets patients and directs them to appropriate services with courteous professionalism.
• Registers patients, collects co-pays, and updates demographics and insurance data.
• Schedules appointments and processes time-of-service payments and test requisitions.
• Answers calls, triages messages, and maintains patient records and documentation.
• Ensures accurate charge entry and supports continuous improvement in patient flow.

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma or GED

Tools

IDX/Centricity

Job description

MedStar Health seeks a patient-focused front desk coordinator to greet patients, register and schedule, and manage payments across the practice. You will ensure accurate patient information, process co-pays, and support test requisitions while maintaining smooth patient flow and high-quality service.

You will handle calls, triage inquiries, and assist in updating medical records, with a strong emphasis on customer service, teamwork, and professional appearance in a fast-paced health setting.