Patient Experience Coordinator - Front Desk & Scheduling

MedStar Health; Lanham (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Lanham, MD is seeking a courteous front desk professional to greet patients, coordinate patient flow, and handle registrations, co-pays, and test requisitions.

You will verify insurance, schedule appointments, manage time-of-service payments, and support multiple departments to maintain a positive patient experience in a busy clinical setting.

Strong communication and basic medical terminology are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Preference for health care setting experience and familiarity with patient scheduling systems.

Responsibilities

• Greets patients and serves as the initial contact at the practice or department.
• Registers patients, collects co-pays, and processes time-of-service payments.
• Schedules appointments and referrals; updates demographics and insurance information.
• Answers phones, triages calls, and routes messages to appropriate staff.
• Prepares forms and records; scans and indexes documents to keep patient information current.
• Verifies insurance and explains patient financial responsibilities.
• Supports patient flow and conducts back-office tasks to enhance the patient experience.

Skills

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health in Lanham, MD is seeking a courteous front desk professional to greet patients, coordinate patient flow, and handle registrations, co-pays, and test requisitions.

You will verify insurance, schedule appointments, manage time-of-service payments, and support multiple departments to maintain a positive patient experience in a busy clinical setting.

Strong communication and basic medical terminology are essential for success in this role.