Patient Experience & Scheduling Coordinator

MedStar Health; Cherry Valley (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Maryland seeks a front desk associate to greet patients, register demographics, collect co‑pays, and coordinate smooth patient flow. You will schedule appointments, process Time‑of‑Service payments, and provide patients with tests requisitions and follow‑ups.

You’ll support clinical teams, answer calls, triage using verbal guidance, and help with documentation in the medical record. Strong customer service and accuracy in a busy healthcare environment are essential.

Qualifications

• High School Diploma or GED required; experience may substitute for education.
• Minimum 1 year of customer service experience, preferably in healthcare.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Greet patients and coordinate flow within the practice or department.
• Register demographics, verify insurance, and collect co-pays.
• Register, schedule, and update appointments; process TOS payments.
• Answer calls and triage, provide messages and follow-ups as needed.
• Prepare forms and records for entry into the medical record.
• Notify patients about missed appointments and manage no-shows.
• Support clinicians and improve patient experience; maintain professional appearance.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX

GE Centricity

Job description

MedStar Health in Maryland seeks a front desk associate to greet patients, register demographics, collect co‑pays, and coordinate smooth patient flow. You will schedule appointments, process Time‑of‑Service payments, and provide patients with tests requisitions and follow‑ups.

You’ll support clinical teams, answer calls, triage using verbal guidance, and help with documentation in the medical record. Strong customer service and accuracy in a busy healthcare environment are essential.