Patient Experience & Scheduling Coordinator

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health seeks an organized front-desk professional to greet patients and coordinate workflow in a hospital department. You will register patients, verify insurance, collect co-pays, and post time-of-service payments while ensuring accurate demographic and insurance updates.

You will also schedule follow-ups, manage test requisitions, and support patient experience daily. Attention to detail, excellent communication, and the ability to handle high-pressure situations are essential as you

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• 1+ year of customer service experience in healthcare preferred.
• Knowledge of IDX/GE Centricity preferred.

Responsibilities

• Greet patients and coordinate flow through the practice or department.
• Register patients, verify insurance and explain patient responsibility for payments.
• Schedule appointments and manage test requisitions.
• Input charges and update demographic and insurance information.
• Support patient experience and teamwork.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health seeks an organized front-desk professional to greet patients and coordinate workflow in a hospital department. You will register patients, verify insurance, collect co-pays, and post time-of-service payments while ensuring accurate demographic and insurance updates.

You will also schedule follow-ups, manage test requisitions, and support patient experience daily. Attention to detail, excellent communication, and the ability to handle high-pressure situations are essential as you